UVI

Service & returns (RMA)

Product return

If the product is not faulty and opened, (i.e. if you changed your mind or if you are unhappy with the product for some other reason) you can return the product within 14 days (Contract withdrawal). The cost of shipping in case of contract withdrawal will fall on you (shipper). It is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment. You send the product and filled contract withdrawal form (download here) to the address:

UVI, LEGIT d.o.o.
Brnčičeva ulica 13
1231 Ljubljana Črnuče, Slovenia EU

Service (RMA), repair, or replacement

If the product is defective or damaged upon receiving, please contact us via our RMA form below or send an email directly to info@uvi.gg and we will assist you. We reserve the right to a partial refund in cases where the product is not in an unused condition, is damaged, or missing parts that are not the result of our error.

Repairs outside the warranty and chairs of other brands

We also repair, maintain, and service chairs from other brands and UVI chairs that are out of warranty. Please click here for more information.

Les champs marqués d’un astérisque (*) sont obligatoires. Décrivez le défaut le plus précisément possible et joignez des images (jpg, png ou pdf) ou une vidéo (mp4) — maximum 24 MB au total. Vous pouvez aussi nous contacter directement à info@uvi.gg.

Téléchargez une copie de la facture*
Téléchargez au moins une image* où le défaut est visible
Courte vidéo du défaut (mp4, max. 15 MB) ou une image supplémentaire

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