UVI

Service & returns (RMA)

Product return

If the product is not faulty and opened, (i.e. if you changed your mind or if you are unhappy with the product for some other reason) you can return the product within 14 days (Contract withdrawal). The cost of shipping in case of contract withdrawal will fall on you (shipper). It is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment. You send the product and filled contract withdrawal form (download here) to the address:

UVI, LEGIT d.o.o.
Brnčičeva ulica 13
1231 Ljubljana Črnuče, Slovenia EU

Service (RMA), repair, or replacement

If the product is defective or damaged upon receiving, please contact us via our RMA form below or send an email directly to info@uvi.gg and we will assist you. We reserve the right to a partial refund in cases where the product is not in an unused condition, is damaged, or missing parts that are not the result of our error.

Repairs outside the warranty and chairs of other brands

We also repair, maintain, and service chairs from other brands and UVI chairs that are out of warranty. Please click here for more information.

Fields marked with an asterisk (*) are required. Try to describe the RMA error in detail, provide as much information as possible and attach images (jpg, png, or pdf format) or video (mp4). You can upload a maximum of 24MB of files. If you wish, you can also contact us directly at info@uvi.gg.

Upload a copy of the invoice*
Upload at least one image*, where the error is visible
Short video of the error (mp4 format, max 15 MB) or an additional image

After clicking the Create RMA Claim button, it may take a few seconds for the images to upload. Please do not close the browser window until you receive a confirmation message. Thank you!