- Identity of the company (Name, registered address, and the registration number)
- Contact information for fast and efficient communication ( e-mail, telephone…)
- Key facts about the goods or services (including after-sales services and warranties)
- Access to goods that are offered (in a reasonable time frame)
- Terms of delivery of goods or execution of services (place, method, and time of delivery)
- Clearly and unequivocally listed prices, with clear information if the rate includes VAT and cost of shipping (in checkout stage)
- Method of payment and delivery
- Time validity of the offer
- The time period during which is still possible to withdraw from the contract and terms for the withdrawal (including if there is any cost involved in the withdrawal from the contract)
- Explanation of the procedure on appeal (along with all the contact information of the customer service)
- The customer adds the product to the cart on the UVI website.
- The customer is automatically redirected to the cart page, where all products added to the cart can be seen.
- The customer clicks »Continue with order« or »Proceed to checkout«, which transfers the buyer to the checkout page.
- The customer fills in all the required fields (name, surname, address, phone number, email address) or logs to an existing account. A user account is not required for the purchase.
- Customers can choose between different payment methods: credit cards, PayPal, direct bank transfer, payment on delivery, and payment at personal pick-up (the latter three options are available for selected countries).
- The customer must agree to the general terms and conditions before he/she can complete the purchase.
- In case the customer does not fill in all of the required fields, the system will clearly display the warning and highlight the missing fields.
- After completing the purchase the customer will receive a confirmation email. If the customer has a registered UVI account his/her order information and status can be checked on the UVI website. Customers will also receive further order information by email.
- The provider will review the order (check the deadline and the possibility of delivery of the ordered items). In some cases, the provider can contact the customer via phone or email to double-check provided information to ensure correct delivery.
- After the order is completed the customer will receive a confirmation email status »Your order at UVI was completed«, and his/her order status will change to »Completed«. The email will contain all the needed information about who the customer can contact in case of delayed delivery, return of goods, and in case of a complaint ([email protected]).
- Delivery time is tied to the partners performing the delivery (Pošta Slovenije, GLS, or DHL) and in most cases lasts from 1-3 working days for Slovenia and Croatia and 3-21 days for other countries.
- clearly presented a message from the provider,
- a clear indication of the message as an advertising message,
- a clear indication of various promotions, campaigns, and other marketing techniques,
- a clear indication of how to participate in them,
- clearly presented a method of unsubscribing from receiving advertising messages.
- payment in advance by direct bank transfer based on the sent invoice or quotation (only selected countries, the online price applies)*,
- payment via Paypal (Payment through Paypal has a 3% fee due to added cost for the provider),
- payment on delivery directly to the delivery service (only selected countries),
- Adyen payment with Credit Cards (MasterCard, VISA, AE, Diners, Maestro…).
- name and surname,
- address,
- email address (your user name),
- contact telephone number,
- password in encrypted form,
- and other data the user enters into forms on the website.