RMA Form

Return or service (RMA) of a UVI product

Product return
If the product is not faulty and opened, (i.e. if you changed your mind or if you are unhappy with the product for some other reason) you can return the product within 14 days (Contract withdrawal). The cost of shipping in case of contract withdrawal will fall on you (shipper). It is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment. You send the product and filled contract withdrawal form (download here) to the address: UVI, LEGIT d.o.o., Brnčičeva ulica 13, 1231 Ljubljana Črnuče, Slovenia EU.

Service (RMA), repair, or replacement
If the product is defective or damaged upon receiving, please contact us via our RMA form below or send an email directly to [email protected] and we will assist you. We reserve the right to a partial refund in cases where the product is not in an unused condition, is damaged, or missing parts that are not the result of our error.

Repairs outside the warranty and chairs of other brands
We also repair, maintain, and service chairs from other brands and UVI chairs that are out of warranty. Please click here for more information.

    Fields marked with an asterisk (*) are required. Try to describe the RMA error in detail, provide as much information as possible and attach images (jpg, png, or pdf format) or video (mp4). You can upload a maximum of 24MB of files. If you wish, you can also contact us directly at [email protected].

     


     


     

    After clicking the Create RMA Claim button, it may take a few seconds for the images to upload. Please do not close the browser window until you receive a confirmation message. Thank you!

     

    Promo code

    grants a 10% discount!🔥

    Use the promo code: refuviworld  or click the link and activate the code.
    Check all products
    Hey! Do you have presale questions?

    Need more information about our products or have a presale question?

    Get in touch
    Quick links and help.

    Use the links below to navigate thru our website to get instant information.

    Assembly guides
    Frequently asked questions.
    RMA and Returns

    UVI, Brnčičeva ulica 13,
    1231 Ljubljana Črnuče (office 44)
    +386 70 388 288